Motorite - no faith

<p>I've had lots of cars with motorite and never used it. This was the 1st time I claimed from the policy. Motorite did not have the decency to call me, nor send an assessor to view the car. As per BMW where the car is booked in, the workshop advised me that the faulty part is a mechanical part. Motorite declined my claim and says that it's not a mechanical part. So who do I believe, the call centre guy sitting on the phone reading things from a book. Or the mechanical dept at BMW who is qualified. MOTORITE IS RIPPING ME OFF. What is the use we forced to take the plan when we buy a car. But when something breaks I can't have it replaced. I need somebody in charge to call me back asap. Or we taking this further. </p>