MOTORITE MOTOVANTAGE REFUSE TO REFUND

I have been a client with Motorite since 2019, I had no complaints as they were good, However my service plan contract came to and end, of which I was informed by Esther Pooe on the 27/01/2021 and that it would be cancelled as of 31 January 2021, but she advised me that there was only one service available, i booked the vehicle for 28/01/2021, however the dealer could only book me in for the 02/02/2021,I had advised Esther and according to her all was good to go. I advised her to cancel the plan and she said it was fine she would cancel. However Esther advise me that she did not send me a cancellation form but she would speak to her manager about it. Manager Louise Esterhuysen was well aware of the outcome and they would sort it out. Motorite debited my account in February which was unacceptable and I called them to notify them, The customer support department contacted me and I completed a Cancellation Form, they still however debited my account in March and April. To date i have contacted them since February and no one can assist me and verify this. Esther Pooe is an excellent person I have not complaints about her, she should be a Manager, However Louis Esterhuysen is a terrible manager, as she cannot make contact with me, as her personal line was running an upgrade process, so looks like the line is still running and I am totally ****ed of as she refused to make contact with me. She said she tried calling me and could not get through, yes I was on another call, but I called her back so many times and she has not called me back I left her several message and sent her emails and she could not assist me, she gets a colleague to contact me Alldrin Jansen who knows squat about what's going on, he contacts me advised me that they cannot refund me as he cannot find any voice recordings between me and Esther about the cancellation. I blew my top at him and told him to get in touch with Esther and Louise that knows about the problem, he did not do his job and contacted me again saying that they cannot refund me. I reversed the debit orders on my bank, Motorite deducts again and just take their money, then to top it off all they send me an email saying they cancelled my policy because they had not receive my monthly debit orders, so the plan is cancelled. Dumb. I want my refunds. Contact me Motorite. In this pandemic times loosing our jobs these people feel its right to get rich on my cancellation policy by not refunding. I want my refund 3 Months since February March and April. God help you if you deduct this month.