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Nokwe N
1 reviews | Active since May 2013
16 Oct 2024, 14:07
Motorite motor plan
I cancelled my policies with Motorite in Sept and my debit order for Oct still went off. My policies weren’t cancelled timeously and I had to pay for their bad administration.
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Replies (2)
Motorite Administrators's replyOfficial
16 Oct 2024, 14:25Hello Nokwe, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Best regards,
Motorite Administrators's reply16 Oct 2024, 14:25
Official
Hello Nokwe, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Best regards,
Motorite Administrators's replyOfficial
17 Oct 2024, 15:41Dear Nokwe, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***0, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Best regards,
Motorite Administrators's reply17 Oct 2024, 15:41
Official
Dear Nokwe, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***0, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Best regards,