1 reviews | Active since Oct 2016

28 Jun 2023, 14:03

Motorite Management needs to contact me urgently

This is my first bad review I am writing, only to actually reach Motorite Management as I am being blocked everytime I call them to report this matter, or my calls are just not being returned after numerous attempts and messages. I am having a very hard time understanding how they can just repeatedly pay for work on a car with existing problems where any idiot can see that the repair work is not being done properly and the same work has to be repeated and they send out assessors from Dekra who do not even assess the actual part of the vehicle in question, but work off photos supp**** by the dealer. The dealer is supposed to adhere to the CPA imp**** 6 month warranty period, in which the dealer is supposed to take responsibility to repair existing faults on a vehicle they have sold. My warranty was used within the first month of my purchase of a car from a big reputable dealer in Gezina and then it was just abused and abused and abused ( I even have voice notes where the dealer admits to playing for time so that the claim will be paid, which I reported to them, but no one took any notice) and no one at Motorite even noticed and now the car is totally destroyed( with the last claim the dealer tried to put through, the person at Motorite did notice, but they were willing to pay 20K again) and due to the dealer using my warranty from day 1, my MIOSA claim has been rejected and I cannot get my money back for this car, costing me a loss of almost 300K. I now have to take this matter to the NCC, meanwhile I have no job, no car and no money and no one gives a damn! How can this even be allowed to happen? I want to speak to Motorite management.

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Replies (1)
Motorite Administrators
Motorite Administrators's reply28 Jun 2023, 14:13
Official
Dear Madam,  Motorite acknowledges receipt of your complaint, your communication is important to us.  Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.  Your Policy Number:                                 OFEPW24967 (***1)TIA Reference/Case Number:                  ***8  Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.  Thank you for your cooperation and patience herein.  Kind Regards,  Risk Management Complaints Division