Motorite ***** promise to pay claim for repairs and then don't!

On Monday 10th of October my car broke down while I was in Harrismith. It was towed to MMG Ford there in Harrismith that same Monday afternoon. I called motorite on Tuesday to ensure my warranty was active before the repairs were done. The consultant reassured me it was active and gave me my policy number.

On Wednesday MMG Ford called them again to verify that my repairs will be covered. Again a motorite agent reassured them they will cover it. Later after the repairs were done MMG requested the authorization. The claim was rejected by motorite because they claimed my car was not serviced. What is annoying and upsetting about this is that my service plan is also with motorite and they paid for it in December(2021). How then do they claim the car was not serviced? I had to borrow money at short notice from a friend just that I can get my car back.

I cannot believe such a flimsy excuse was used to not pay the claim after the efforts made by myself and MMG to ensure I am covered by the warranty. Motorite are ****** who are just happy to take your money but will find ridiculous excuses to not pay. Worst of all I have not received any communication from them since. Even my email enquiries have not been addressed.