MI
Megan I
1 reviews | Active since Apr 2018
06 Oct 2022, 13:40
Motorite IS USELESS!!
So after having so much drama with my first policy which was cancelled. I had to take another policy out... i took it out on 30/04/2022... today I called to follow up on my policy make sure everything is covered etc.
Now im told my policy expired last month!!! NO communication, no emails NOTHING!!!! and I paid it this month!!!
There is nothing about expiry date on my policy documents.
I am so frustrated I just can't with the incompetence anymore! Do you people know what you are doing???
If something happened to me - my car would not have been paid off for my family!!
You better learn to train your staff as this is becoming ridiculous!
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Replies (2)
Motorite Administrators's replyOfficial
06 Oct 2022, 14:33Dear Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: NPW31756L (***2)TIA Reference / Case Number: ***4 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply06 Oct 2022, 14:33
Official
Dear Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: NPW31756L (***2)TIA Reference / Case Number: ***4 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
07 Oct 2022, 15:46Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Motorite Administrators's reply07 Oct 2022, 15:46
Official
Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division