MOTORITE IS USELESS

I have a credit life policy with Motorite, which is linked to my Wesbank vehicle finance.

I wanted to cancel the policy as I didnt think my husband would actually want the policy. I asked them to cancel(28 January 2022), but within a day (29 January 2022), I emailed to retract the cancellation request as my husband advised that it would be better to have it.

I was told that they submitted the cancellation retraction on 31 January 2022. The whole of February, no correspondence from anyone.

On 2 March 2022, I received notification from Wesbank that the policy was cancelled.

I immediately sent an email to ask why the policy was cancelled when I clearly asked for a retraction of the cancellation. They said that the retraction request was submitted and they are awaiting feedback. Again, never heard anything till today, 8 March 2022 - where they confirmed it was cancelled and I would have to take out a new policy.

HOW????? if I immediately sent the retraction and there was not even a working day between the cancellation and the retraction, HOW DOES IT GET CANCELLED???????????????????????

Such a group of useless people working there. Honestly I have never come across this kind of pathetic customer service in my life.

I refuse to yet again sit on the phone trying to fix the incompetence that is Motorite. Clearly people cannot read!!!

Do not trust motorite with anything - they cannot even get simple admin right!