Motorite is the worst mechanical warranty provider !

This company provides the worst service ever. I don’t even see the point in having a mechanical warranty with this nonsensical company because, in the past two weeks they have sent myself and the Repairing Workshop from pillar to post, and provide any ******* excuse under the sun to not authorise the repair or payment of a vehicle. Eventually, when they feel they have given myself and the repairing dealer enough trouble they come back and authorise an amount that doesn’t not even tally up to half of the quoted amount to repair the vehicle, let alone cover the purchase of parts required to fix the vehicle. They pre-authorised only R7000 for repairs that cost R48000. I’m yet to understand how R7000 will even begin to repair my car 🤔

So basically the only purpose they serve is to look good on paper as a mechanical warranty policy.

Either than that a client is basically on their own, and the onus remains on the client to see to it that they pay for any mechanical repair needed on their vehicle, despite having mechanical warranty 😒.

It doesn’t end there though! The personnel’s attitude is on par with the poor service they provide. Spoke to a guy by the name Malakia… wow this guy takes rudeness to another level. I asked to be put through to the Claims Administrator by the name Rudolph who has been communicating with the Repairer for my vehicle, and unfortunately this excuse of a person named Malakia picks up the line. Upon me insisting that I would like to speak to Rudolph, Malakia insisted that he could help me because Rudolph is busy on another line. So naturally, I have to explain to this Malakia guy what’s going on with my claim, and this guy cuts me off whilst I’m explaining and audaciously asks me if he may speak now. Mind you, I did not even finish explaining the dilemma I am faced with. I don’t know if he thinks cutting off clients mid-conversation is a thing… but he certainly is not made for customer services. He is more like a bench-warmer up until he finds something he is passionate about, and that’s certainly not working with people.

Overall my experience with Motorite has not been a great one and I would not recommend Motorite to anyone else.

Service -poor Staff-poorly trained Motorite- nonsensical