Motorite is Refusing to fix my car

I'm very disappointed with Motorite, I feel they just money making scheme. I had purchased a motor warranty with them and only claimed once and guess what they gave me problems. Monday I called them wanted to initiate a claim with them they told me my warranty lapsed and guess what there was never any communication from them after so many years with them. I believe reputable organizations they do communicate and when your warranty is almost at the end to ask for extension and remind you in the coming month your warranty needs an extension. There was no call, no communication and my car has issues and it needs to be fixed. I would like to expose them or their poor ungrateful experience with them. Below is the email from them:

Kumalo, Pascaline <***> Mon, 29 Nov, 08:33 (2 days ago) to me

Good day B Gwazela,

Please note we got information from our communications department, and they had advised that no communication was sent through to advise on the expiry of your policy.

Kindly note that this was however furnished to you at point of sale from the dealer and the contract was signed.

Please contact our sales department to be assist with an extension.

Contacts- ***

regards

Mbalenhle Kumalo

Customer Service Agent

Tel No: *** Email: ***

Address: MotoVantage House, Stonemill Office Park, 300 Acacia Road, Blackheath, Johannesburg