Motorite is MotoWRONG

Dear Sir,  It is with great concern we received your e-mail outlining the problem you had with our service.  As a service driven organisation, Motorite goes to great lengths to provide service excellence to all our valued customers.  It is worthy to note that Motorite has upgraded their administration and operating system, whereby the migration of information from one tier to the other experienced some unplanned downtime, which is highly unusual for us.  We do humbly apologise for any frustration and inconvenience that this may have caused in this regard however, your claim has duly been authorised in full for an amount of R 5,354.00 including VAT opposed to the R 3,000.00 max. benefit limit due to the inconvenience caused.  Please note that this does not set any precedent going forward.  I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. It will help us improve our operations and services.  We hope this is sufficient to solve the issue and clear any remaining inconvenience.  Thank you for co-operation and patience herein. Kind Regards,

 Risk Management Complaints Division
 Tel No: ***
 Facsimile: ***
 Email: ***