AM
Abbey M
1 reviews | Active since Feb 2015
01 Aug 2022, 15:48
Motorite is a **** Claim
How does your policy not cover engine mountings but covers the engine?
This is totally unacceptable. My claim is rejected yet I've never been sent a policy schedule. Your service is terrible. Engine mountings are an integral part of the engine.
You guys are sampling ******** people.
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Replies (2)0
Replies (2)
Motorite Administrators's replyOfficial
01 Aug 2022, 15:55Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: ZAFCFI*** (***9) - T611514TIA Reference / Case Number: ***0 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply01 Aug 2022, 15:55
Official
Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: ZAFCFI*** (***9) - T611514TIA Reference / Case Number: ***0 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
03 Aug 2022, 10:17Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Motorite Administrators's reply03 Aug 2022, 10:17
Official
Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division