LR
Lesedi R
1 reviews | Active since Aug 2019
25 Feb 2023, 06:49
Motorite is a ****
I took my car to bosch to be checked,so they picked up few issues.we called motorite and they said they will only cover for hub and wheel bearing and a minor service,but they won't cover for clutch kit,wheel alignment,shocks etc.im really disappointed,i feel ****med.and mind you on their contract they have stated that,they do cover for clutch.now i have to pay out of my pocket but im paying motorite.im really annoyed.i just have to cancel this ********
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Motorite Administrators's replyOfficial
27 Feb 2023, 08:24Dear Sir/Madam, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: OFEPW26833 (***5)TIA Reference/Case Number: ***0 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply27 Feb 2023, 08:24
Official
Dear Sir/Madam, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: OFEPW26833 (***5)TIA Reference/Case Number: ***0 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
27 Feb 2023, 14:05 Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Motorite Administrators's reply27 Feb 2023, 14:05
Official
Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division