BS
Brian S
1 reviews | Active since Aug 2020
04 Aug 2025, 15:17
Motorite is a **** and are bullies
Motorite are bullies and are selling us dreams, they are now refusing to fix my brake pads after their agent advised me to drive a vehicle past the 90000Km as there is leeway given. The time I called them I called and I was below 9000KM, as they should have given me the right advise. Now they are refusing to provide me a copy of the recordings so I can proof to them what I was advised.
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Replies (2)
Motorite Administrators's replyOfficial
04 Aug 2025, 15:22Hello Brian S,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply04 Aug 2025, 15:22
Official
Hello Brian S,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
07 Aug 2025, 12:04Dear Brian S,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***1, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Motorite Administrators's reply07 Aug 2025, 12:04
Official
Dear Brian S,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***1, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,