MOTORITE - IF YOU CANCEL A POLICY GOT TO THE OFFICE AND GET PROOF OF THEM CANCELLING IT ON THEIR RECORDS !!!

1. In 2018 I took out a maintenance policy. All went well until during 2019 they took 3 payments of my bank account for the same month. I had to pay my bankers to reverse the 2 ********** payments.

A few months later they made the same error and took 2 amounts of. Again I had to pay to get my bankers to do a reversal.

Some genius in their accounts department was bright enough to cancel the policy without advising me. NOT EVEN AN SMS !!!!

2. On 22 Nov 2019 I decided to call them again. I was promised a document showing me what is covered. I waited and waited then decided they are really not interested in business. I called my bankers who offered me the same policy, same cover + extra benefits for R 115 less. I then sent an email to the lady at motorite to cancel the policy (IN WRITING) I was planning on taking Motorite and explained that I got a better deal. She answered by return email to advise that she will forward my email to the admin department to cancel BEFORE IT WAS FINALISED !!! I CONFIRMED WITH HER A DAY LATER AND GOT CONFIRMATION OF THE CANCELLATION BECAUSE I NEEDED THAT FOR MY BANKERS.

Low and behold the admin department STUFFED UP AGAIN !!! They deducted money on the 3rd or 4th of December 2019 (*****) AND AGAIN I HAD TO PAY MY BANKERS TO RETURN IT. THEN ON THE 4th OF JANUARY 2020 THEY DID 2 *****ULANT DEDUCTIONS

Can somebody please explain to me how dumb a person has to be not to flippen understand that, SOMETHING IS CANCELLED SO YOU DON'T TRY TO ***** MONEY FROM ANYBODY'S BANK ACCOUNT.

I am now trying to find details for their OMBUDSMAN and I'LL BE CONTACTING ALL THE MAJOR BANKS TO WARN THEM AGAINST THIS COMPANY.