Motorite has been deducting money from my account post cancellation of their service plan.

On the 10th of december, about a month after my car's service, I've cancelled my service plan and sent all the required claim forms. I even asked Motorite to confirm if I've submitted everything necessary but did not immediately get confirmation. In February while going through my bank statement, I've noticed that Motorite is still drawing money from account. I then looked through my emails trying to make a follow up of my cancellation only to find out that motorite has send me an email telling me that they can not cancel my policy because Toyota has not submitted the invoice for my last service.

I then immediately reversed the payment that they deducted at the end of January and emailed them to let them know that I've followed their cancellation process thoroughly and should not me made to continue paying for services that I no longer need from them. If they needed to delay the cancellation until they've made payment, it is fine, they could have just stopped withdrawing money from my account until they finally paid toyota. The delay should not affect me.

I now need them to honor my last cancellation and refund me all the money that they've been withdrawing from my account post cancellation.