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Albert W
1 reviews | Active since May 2021
07 Apr 2022, 15:14
Motorite formula explorer plus warranty / infinity insurance limited
This company sells you policies via car dealerships and only give you a booklet with a list of things your are supposedly covered for but as soon as you claim they come with fine print that's not explained to you by the dealership when the car was bought ! I had to pay nearly R 18000-00 for this so called warranty for nothing ! It's not motorite it's MOTO*****!!!!!!!!!!!!!!!
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Replies (5)0
Replies (5)
Motorite Administrators's replyOfficial
07 Apr 2022, 15:36Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. REFERENCE / CASE NUMBER: ***9 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply07 Apr 2022, 15:36
Official
Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. REFERENCE / CASE NUMBER: ***9 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
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Albert W's updateReviewer Update
08 Apr 2022, 10:08Because of my problem with motorite I asked a consultant if I cancel the policy what amount would be paid out because according to me I paid for nothing , I got no cover ! They send me a reply and they will pay out just over two thousand Rand ? How is this possible ? And basically they say they cover the part but your not allowed to drive your car in the rain because if the part get damaged by water they don't pay out ? The part is under the hood next to the fuse box and the technician at the company said they get this problem often . I'm confused!!!!!??
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Albert W's update08 Apr 2022, 10:08
Reviewer Update
Because of my problem with motorite I asked a consultant if I cancel the policy what amount would be paid out because according to me I paid for nothing , I got no cover ! They send me a reply and they will pay out just over two thousand Rand ? How is this possible ? And basically they say they cover the part but your not allowed to drive your car in the rain because if the part get damaged by water they don't pay out ? The part is under the hood next to the fuse box and the technician at the company said they get this problem often . I'm confused!!!!!??
Motorite Administrators's replyOfficial
08 Apr 2022, 10:15Dear Sir,
Please note that we are well aware of your complaint.
Please allow us the opportunity to carry out the necessary investigation and understand the situation. I will get back to you and inform you about our findings and the steps that we plan to take. Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Please note that we are well aware of your complaint.
Please allow us the opportunity to carry out the necessary investigation and understand the situation. I will get back to you and inform you about our findings and the steps that we plan to take. Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply08 Apr 2022, 10:15
Official
Dear Sir,
Please note that we are well aware of your complaint.
Please allow us the opportunity to carry out the necessary investigation and understand the situation. I will get back to you and inform you about our findings and the steps that we plan to take. Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Please note that we are well aware of your complaint.
Please allow us the opportunity to carry out the necessary investigation and understand the situation. I will get back to you and inform you about our findings and the steps that we plan to take. Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
AW
Albert W's updateReviewer Update
08 Apr 2022, 10:24Be patient ? I've been without transport for almost two weeks that's why I took the policy ! Put yourself in my shoes dear sir !
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Albert W's update08 Apr 2022, 10:24
Reviewer Update
Be patient ? I've been without transport for almost two weeks that's why I took the policy ! Put yourself in my shoes dear sir !
Motorite Administrators's replyOfficial
08 Apr 2022, 16:51Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply08 Apr 2022, 16:51
Official
Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division