1 reviews | Active since Feb 2012
Motorite Extended Warranties - Stay Clear
Very slow to respond to cancel a policy.
I have purchased a vehicle on the 6th of June 2018 with a Motorite Warranty. I have then reviewed the policy and decided to have it cancelled on the 14th of June 2018; due to my own personal reasons/previous experiences.
I have phoned their call centre on the 14th of June 2018; since then I have been in contact with a Customer Service Agent from Motorite, it seems that both of us is struggling to cancel a new policy. She has sent numerous emails to her Admin department and I receive the same answer weekly; "I have sent an email to my Admin for feedback, I will advise once feedback has been received".
Take note; I have cancelled a Car Care Voucher (definitely not affiliated with Motorite) on the 14th for which was also taken out with the vehicle purchase, I have received the cancelation request completed on the 15th and the monies refunded on the 19th. Now that is service.
I knew I should not have taken a policy with Motorite due to these admin issues as experienced previously. It is my second policy with Motorite and I am experiencing the same painstakingly issue/concern.
Stay clear from Motorite, it is not worth the stress and hassles.
Dear Sir,
It is with great concern we received your e-mail outlining the problem you had with our service.
I regret that we provided you with such - it is the exact opposite of what we pride ourselves on and not in line with our philosophy and we understand how important it is to offer exceptional service.
As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective.
We understand your disappointment, and sincerely apologize for any frustrations and inconvenience that this may have caused in this regard.
Thank you for your understanding in this unfortunate matter.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***
Dear Sir,
It is with great concern we received your e-mail outlining the problem you had with our service.
I regret that we provided you with such - it is the exact opposite of what we pride ourselves on and not in line with our philosophy and we understand how important it is to offer exceptional service.
As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective.
We understand your disappointment, and sincerely apologize for any frustrations and inconvenience that this may have caused in this regard.
Thank you for your understanding in this unfortunate matter.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***