Motorite employee fixes ridiculous claim by colleague who thinks servicing a vehicle doesn't take more than an hour

This is a mixed review...first started off with confusion, anger and frustration and then ended in total calmness and ease of mind!

I would like to thank Cindy Kubheka for her patience and assisting me in rectifying a claim that one of her colleagues ****ed up.

According to her colleague(Thabo M), they only approve labour up to 1 hour for a service, because it cant take longer than that. The quote by the dealership states 2.5 hours.

Nowhere could they state the section that there is a standard timeframe for a service to be finished and nowhere did my policy say that I am limited to a certain price or hours worked on a vehicle.

So this is a warning to anybody that has a service plan with any Insurance company. ALWAYS double check that the approval for claim is legit! It took me almost 3 hours to sort this out (maybe I should charge him my labour in rectifying his ****-up???) Fight tooth and nail, because you are already paying for a service and warranty plan that covers most things on your vehicle. One is not supposed to pay in on most things!

Beware of incompetence and lack of common sense...it will cost you more than it should! Thabo...you need to work on your work ethics and common sense...I bet you make people pay for things they shouldn't! I suggest you go and work in a workshop with actual mechanics and see how long it takes to service and fix vehicles.

Ranting aside...to Cindy...once again, thank you very much for your patience and assisting this grumpy man! You understood everything I explained and I suggest that they make you a supervisor over people like Thabo to teach them how not to waste customers money for things that they already paid for. You are a star and keep up the good work!