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Eugene S

1 reviews | Active since Aug 2020

21 Sept 2021, 11:33

Motorite complaint

My Workshop whom services all my vehicles (RMI approved) has tried contacting claims department several times before completing the service on my car with a service plan through motorite. I ended up paying for the service my self and I am extremely frustrated as I am a good client with FNB/Wesbank and never have I missed a payment with either deals.

I have the invoice for the service that's was done, I have tried cancelling my service plan which they have rep**** saying my account will be in areas.

I am basically paying this amount of two hundred and odd rand for nothing what so ever. I am going to make a point out of this pathetic service until I have a decent response for this nonsense

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Replies (2)
Motorite Administrators
Motorite Administrators's reply21 Sept 2021, 11:38
Official
 Dear Sir/Madam,  MotoVantage acknowledges receipt of your complaint, your communication is important to us.  Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.  Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.  Thank you for your cooperation and patience herein.  Kind Regards,  Risk Management Complaints Division 

Best regards,

Motorite Administrators
Motorite Administrators's reply21 Sept 2021, 16:49
Official
 Dear Sir,  Thank you for allowing us the opportunity of investigating your complaint.  Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.  We trust that the outcome meets your satisfaction.  Should you have further queries – please do not hesitate to contact us.  Kind regards, 

Best regards,