1 reviews | Active since Nov 2018
Motorite - Benefit to the customer is merely a coincidence
My existing policy cancelled on the 9th of October and I was given extension to have my car serviced till the 4th of November, which is on a Sunday. I phoned this morning to get 1 business day extension and I was refused. In other words a year's premiums on time every month is now wasted and not enough to allow 1 business day extension. "Benefit to the customer is merely a coincidence".
Dear Madam,
Motorite has reviewed your complaint and duly noted your comments.
It is with great concern we received your e-mail outlining the problem you had with our service.
I regret that we provided you with such - it is the exact opposite of what we pride ourselves on and not in line with our philosophy and we understand how important it is to offer exceptional service.
As Motorite strongly believes in the application of TCF and therefore the merits of the matter has been referred and reviewed by claims who have app**** reasonability and fairness to the matter, agreed to authorise the claim for the vehicles 75 000 km scheduled service.
Please be so kind as to make the necessary booking with a repairer of your choice in order for the claim to be processed.
We hope this is sufficient to solve the issue and clear any remaining inconvenience.
Thank you for co-operation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Dear Madam,
Motorite has reviewed your complaint and duly noted your comments.
It is with great concern we received your e-mail outlining the problem you had with our service.
I regret that we provided you with such - it is the exact opposite of what we pride ourselves on and not in line with our philosophy and we understand how important it is to offer exceptional service.
As Motorite strongly believes in the application of TCF and therefore the merits of the matter has been referred and reviewed by claims who have app**** reasonability and fairness to the matter, agreed to authorise the claim for the vehicles 75 000 km scheduled service.
Please be so kind as to make the necessary booking with a repairer of your choice in order for the claim to be processed.
We hope this is sufficient to solve the issue and clear any remaining inconvenience.
Thank you for co-operation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***