Motorite are unhelpful and don't pay for services

I am tired of motorite and hope I never have the misfortune of having to deal with them or any subsidiaries again. I bought my bakkie and asked for a service plan that would continue when my existing plan ended, I unfortunately got motorite. Last year September (2023), when I wanted to use the first service out of 2, it was not active. I had to go collect my vehicle because my service plan was not active Possibly the dealer's fault, not sure) . After eventually getting that sorted out I could make an appointment and get my bakkie serviced. The service plan was set to expire on 9 July 2024. I took my bakkie in for service on 25 June 2024 and once again Motorite refused to cover the service as it was too "soon" . I was informed I had to try again in September or 116000 Km. and that the service would be paid even if the plan expired. Unfortunately I was not able to make a booking for September due to work commitments. I tried again yesterday ( 22 October 2024 with +-115050km on the clock) and once again the claim was declined, this time because the plan had expired. Other than the money I wasted on this service plan the other thing that upsets me is the inconvenience i have gone through. I asked the garage if they could call ahead of time to see if there would be any problems, they said the vehicle must be booked in before being able to submit a claim to see if there would be any issues. So i had to book my car in just to find that : "surprise surprise" claim won't be paid. I have had to take leave on multiple occasions to take bakkie in for service only to have to do it again because Motorite didn't want to pay. I had to sit on the phone for at least 15 minutes waiting for someone to answer a phone to talk to me only to be informed that the service would not be paid. In summary I have had to take my vehicle in for service 4 times for 2 services of which only 1 service was paid. I am very upset at this company and hope I have succeeded in keeping my emotions in check and sticking to the facts. Hopefully other people will learn from my mistake and not trust this company with their money.. (I am not 100% sure the reference number provided is the correct one.)