Item: Motorite Administrators
Rating: 1
Author: Tshireletso T

Motorite Administrators's replyOfficial

25 Aug 2017, 08:51

Dear Sir / Madam,

We acknowledge receipt of your complaint however in order for us to further investigate the matter and provide you adequate feedback we will require the following information:

Policy / Plan number:

I/D number:

Vehicle Registration number:

Thank you

Kind Regards

Risk Management Complaints Division
Tel No:***
Facsimile:***
Email:***

Motorite Administrators's reply25 Aug 2017, 08:51

Official

Dear Sir / Madam,

We acknowledge receipt of your complaint however in order for us to further investigate the matter and provide you adequate feedback we will require the following information:

Policy / Plan number:

I/D number:

Vehicle Registration number:

Thank you

Kind Regards

Risk Management Complaints Division
Tel No:***
Facsimile:***
Email:***

TT

Tshireletso T's updateReviewer Update

25 Aug 2017, 09:28

the name of the lady who **** to me is Zimasa Skonyana who said the insurer will cover my car service if i took it in this week. After i cancel this contract, i will expediate this matter to the ombudsman. Motorite's playing a demonic rationing game by squeezing money off us and making sure that they dont pay claims. I am sick of this blatant poor and reckless service!!!! something is rotten with Motorite!!

TT

Tshireletso T's update25 Aug 2017, 09:28

Reviewer Update

the name of the lady who **** to me is Zimasa Skonyana who said the insurer will cover my car service if i took it in this week. After i cancel this contract, i will expediate this matter to the ombudsman. Motorite's playing a demonic rationing game by squeezing money off us and making sure that they dont pay claims. I am sick of this blatant poor and reckless service!!!! something is rotten with Motorite!!

Motorite Administrators's replyOfficial

25 Aug 2017, 09:33

Dear Sir,

Please allow us some time to investigate the matter. We will revert as soon as possible.

Thank you.

Regards,

Risk Management Complaints Division
Tel No:***
Facsimile:***
Email:***

Motorite Administrators's reply25 Aug 2017, 09:33

Official

Dear Sir,

Please allow us some time to investigate the matter. We will revert as soon as possible.

Thank you.

Regards,

Risk Management Complaints Division
Tel No:***
Facsimile:***
Email:***

Motorite Administrators's replyOfficial

25 Aug 2017, 10:56

Dear Sir,

Thank you for allowing us the opportunity of investigating the matter. The matter was escalated to senior management for review and urgent resolution. They have advised that your current service claim will be approved upon receipt of the quote from the repairer. It appears as if the agent was awaiting confirmation as to whether or not there was a break in cover or not.

We apologize for the inconvenience caused.

Risk Management Complaints Division
Tel No:***
Facsimile:***
Email:***

Motorite Administrators's reply25 Aug 2017, 10:56

Official

Dear Sir,

Thank you for allowing us the opportunity of investigating the matter. The matter was escalated to senior management for review and urgent resolution. They have advised that your current service claim will be approved upon receipt of the quote from the repairer. It appears as if the agent was awaiting confirmation as to whether or not there was a break in cover or not.

We apologize for the inconvenience caused.

Risk Management Complaints Division
Tel No:***
Facsimile:***
Email:***

TT

Tshireletso T's updateReviewer Update

25 Aug 2017, 11:35

I am not sure if the severity of this matter is comprehended in that i have been sold a financial product induced by misrepresentation and have as a result suffered immense financial loss and i wonder if FSB would be interested in this matter.

TT

Tshireletso T's update25 Aug 2017, 11:35

Reviewer Update

I am not sure if the severity of this matter is comprehended in that i have been sold a financial product induced by misrepresentation and have as a result suffered immense financial loss and i wonder if FSB would be interested in this matter.

TT

Tshireletso T's updateReviewer Update

25 Aug 2017, 11:47

You have received the quote at 10:23 am this morning and the service station has been on the phone-line for 45 minutes.

TT

Tshireletso T's update25 Aug 2017, 11:47

Reviewer Update

You have received the quote at 10:23 am this morning and the service station has been on the phone-line for 45 minutes.

Motorite Administrators's replyOfficial

25 Aug 2017, 12:09

Dear Sir,

As per our telecoms earlier there will be no break in cover and the vehicles current service has been approved.

We will therefore treat this matter as resolved.

We trust that the outcome hereof meets your satisfaction - we apologize for any inconvenience caused.

Regards,

Risk Management Complaints Division
Tel No:***
Facsimile:***
Email:***

Motorite Administrators's reply25 Aug 2017, 12:09

Official

Dear Sir,

As per our telecoms earlier there will be no break in cover and the vehicles current service has been approved.

We will therefore treat this matter as resolved.

We trust that the outcome hereof meets your satisfaction - we apologize for any inconvenience caused.

Regards,

Risk Management Complaints Division
Tel No:***
Facsimile:***
Email:***

Motorite are ********