Motorite and Motovantage Warranty a ****

Motorire /Motovantage warranty a ****, what a waste of my money on these ********. I had a breakdown whilst driving back from Holidays in King Williams Town to Joburg on the 4th. I took my car to a Renault dealer in King Williams town and they logged a case with Motorite / MotoVantage with case number MT656832 on the 4th January 2022. I bought this warranty in 2018 when I bought my car from Avis Car Rentals. Motorite confirmed that the faulty component costing R16000 is covered by the warranty. They requested that the dealer send all documents including service history and that I should sign an addendum to transfer the warranty from Manufacturers warranty to theirs. I waited the whole week whilst staying at the hotel to get feedback and nothing was forthcoming until I booked flights for my family and I to Joburg and left the car with the dealer. On the 16th their agent, Malefane Mphosi, called me and said some service intervals were done 1500KM and some 2000KM more that the required 15000KM , so I need to sign another addendum to amend the policy from level 1 (Unlimited warranty) to level 2 Limited warranty, then he would process the calim, whic I did. On the 23 January 2022, the dealer and I contacted Motorite / Motovantage to check on the progress, and the agent stated in an email that he does not know when they will process the calim and he does not have any feedback for us. Till today my car is still at the dealership for the componenet that is covered by the warranty, and the warranty that I have paid for and Motorite does not seem to care, no peace of mind at all.