MOTORITE AND MERCEDES-BENZ HAVE LEFT ME STRANDED AFTER A BOTCHED CAR SERVICE.

I have a Motorway service plan with Motorite Administrators. On 22 October 2018, I took my car for a service at Mercedes-Benz and upon picking it up on the 23 October 2018 the service agent informed me that the spark plugs and brake fluid in my car need to be changed and that Motorite does not want to authorise the changing of both. I then called Motorite Administators seeking clarity on the matter and requested to speak to a claims manager in vain. I ended up speaking to three claims consultants and still not getting clarity or authorisation for the vehicle spark plugs and brake fluid change. My current frustration is that Motorite blames Mercedes-Benz and Mercedes-Benz blames Motorite Administrators. This blame-game has left me stranded with a car that is not properly serviced resulting in me cancelling my trip to the Eastern Cape, while I pay monthly premiums for the Motorway service plan.

Is this how Motorite Administrators and Mercedes-Benz treat their customers?