Motorite and FNB POOR service for tyre and rim cover claim

Motorite and FNB have partnered to provide tyre and rim repairs cover. I have app**** for the service through my FNB.I used the email address I was given on the cover documents, but I was getting a message that the email is not valid. I eventually managed through someone via the phone after holding for a long time. I was then told that I can submit a claim through Tiger Wheel and Tyre. Why didn't they update their claiming process that the email they gave me was no longer working?

It was only two weeks later where I was able to speak to an agent from Motorite. A consultant from Motorite called me and promised to send me his email address so that I can use it to inform him when going to Tiger wheel and tyre to submit a claim, but I never received his email address. It has now been over a week since I submitted the claim and I haven't received any response from Motorite.

It has now been over a month without me assisted. I have been running down my spare wheel without knowing what is going on with my claim. Tiger Wheel and Tyre have done their part, but we are just not receiving any feedback from Motorite.