JW
Japie W
1 reviews | Active since Jan 2023
10 Jan 2023, 11:41
Motorite Administrators. Think before you buy a policy from them
Nissan Navara had a blown head gasket. Report from dealer state NO OVERHEATING. Technision from motorite say waterleak and overheating is same. Unproffesional technision. Only paying R9000 on a R56000 bill. Never ever take a policy from them.
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Replies (2)
Motorite Administrators's replyOfficial
10 Jan 2023, 11:54Dear Sir,
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Policy Number: OFERW16331 (***7)
TIA Reference / Case Number: ***3
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply10 Jan 2023, 11:54
Official
Dear Sir,
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Policy Number: OFERW16331 (***7)
TIA Reference / Case Number: ***3
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
11 Jan 2023, 11:53Dear Sir,
With reference to your complaint logged with Motorite on the 10/01/2023, we have reviewed your complaint and duly noted your comments.
With reference to your complaint logged with Motorite on the 10/01/2023, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply11 Jan 2023, 11:53
Official
Dear Sir,
With reference to your complaint logged with Motorite on the 10/01/2023, we have reviewed your complaint and duly noted your comments.
With reference to your complaint logged with Motorite on the 10/01/2023, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division