GF
Geraldene F
1 reviews | Active since Jan 2014
29 Jan 2020, 09:00
Motorite Administrators take money from Clients after they have cancelled they have cancelled their policy and give you a runaround to try and get your money back. SHOCKING!
I cancelled my policy with Motorite effective 1 October 2019- this was done both in writing and their cancellation document was filled out and sent back to them.
December and January they sneakily decided to debit my account having not debited it October and November 2019.
I have been calling weekly, sometimes twice a week - emailing asking for a response or just my money back and today 29 January 2020 I get told the same issue that they will escalate this to refunds.
I had to put a debit order stop on my account or this company would continue to take money from me after I have cancelled with them.
Motorite is giving me the runaround for my own money whilst they earn interest on it.
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Replies (1)Motorite Administrators's replyOfficial
29 Jan 2020, 11:57Dear Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Regards,
Motorite Administrators's reply29 Jan 2020, 11:57
Official
Dear Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Regards,
