IT
Itumeleng T
1 reviews | Active since Oct 2013
27 Jan 2020, 10:48
Motorite Administrators ****
I cancelled my contract on 07 November 2019. I was told it will take 30 working days to process the cancellation. Upto today they still have not completed the cancellation. I do not get any updates. Everytime I ask the response with some email saying the matter has been submitted to some other department or similar excuse. Unacceptable unprofessional behavior. It's always quick when they take your money. For them top return it, well it's a different story.
Helpful (0)
Replies (2)0
Replies (2)
Motorite Administrators's replyOfficial
27 Jan 2020, 13:22Dear Sir,
Motorite has reviewed your complaint and duly noted your comments. Please be advised that Motorite has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thanks for being patient and understanding. Kind Regards,
Risk Management Complaints Division
Motorite has reviewed your complaint and duly noted your comments. Please be advised that Motorite has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thanks for being patient and understanding. Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply27 Jan 2020, 13:22
Official
Dear Sir,
Motorite has reviewed your complaint and duly noted your comments. Please be advised that Motorite has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thanks for being patient and understanding. Kind Regards,
Risk Management Complaints Division
Motorite has reviewed your complaint and duly noted your comments. Please be advised that Motorite has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thanks for being patient and understanding. Kind Regards,
Risk Management Complaints Division
IT
Itumeleng T's updateReviewer Update
27 Jan 2020, 13:53Thank you. The matter was explained via email and it has been resolved.
IT
Itumeleng T's update27 Jan 2020, 13:53
Reviewer Update
Thank you. The matter was explained via email and it has been resolved.