Motorite Administrators have not paid me my refund

Dear Sir, 

 

We have reviewed your complaint and duly noted your comments and it is with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, Motorite goes to great lengths to provide service excellence to all our valued customers. 

 

After a thorough review of your case, we noted that WesBank had duly received your request for cancellation and advised that the account has been settled and closed in your favour. Therefore in order for us to manually refund you the cancellation refund amount quoted, we would require the following: 

 

• Proof of banking details, ie: 

     -  Bank Statement, 

     -  Stamped letter from your current banking account provider 

 

We hope this is sufficient to solve the issue and clear any remaining inconvenience. 

 

Thank you for your cooperation and patience herein. 

Kind Regards, 

Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***