1 reviews | Active since Dec 2017
Motorite Administrators Claims and Cancellations Department: USELESS
I hope the CEO for MOTORITE ADMINISTRATORS WILL SEE THIS.
Below is what you must expect from this service provider
1. they will double debit your account and never issue a refund. Thats how ********** they are. I even have proof through my bank statements. 2. When you have a query their service consultants will lie to you that they do not have direct access to other departments, they only communicate via email. Which company, only uses email to communicate internally. 3. They will further promise to attend to your query and call you back, and guess what they never do. 4. Your car will be left stranded at the dealer without receiving the required service because of their ignorance.
Dear Madam,
It is with great concern we received your e-mail outlining the problem you had with our service.
I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for co-operation and patience herein.
Kind Regards
Dear Madam,
It is with great concern we received your e-mail outlining the problem you had with our service.
I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for co-operation and patience herein.
Kind Regards