TM
Tumelo M
1 reviews | Active since May 2009
23 Jan 2026, 18:42
Motorite Administrators are very dishonest ******
I took out a warranty policy with Motorite Administrators when I purchased my car. I was shown with a document on what the warranty covers. After 2 months of having the car, the engine mounting and the gearbox mounting got broken. I then took the car to an approved service provider. A quotation was sent to Motorite Administrators and the claim was registered. The claim was rejected on the same day, stating that mounting are not covered. I then requested a document stating that they are not covered. A policy document was then emailed to me. I asked why am I only receiving a policy document after a claim is registered and why did I not receive it when I joined. My claim was rejected unfairly as I was not given proper documentation. If I knew that certain things are not covered, I would not have taken the policy or I would have opted for a policy that would covered most of the car issues.
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Replies (3)
Motorite Administrators's replyOfficial
26 Jan 2026, 08:25Hello Tumelo M,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply26 Jan 2026, 08:25
Official
Hello Tumelo M,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
26 Jan 2026, 09:26 Dear Tumelo M, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, Kindly note that we had shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply26 Jan 2026, 09:26
Official
Dear Tumelo M, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, Kindly note that we had shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
TM
Tumelo M's updateReviewer Update
27 Jan 2026, 10:05I have referred to my emails and I don’t have the said email you are claiming to have sent me on the 28 November 2025. And again, the email you are claiming to have sent me has a document with commencement date of 27 November 2025 and the document I received on my email has a commencement date of the 21 November 2025. Bear in mind that the same policy number has 2 commencement dates. This shows that you *****ulently claim that you sent a document that you didn’t. The document that I signed was on the 21 November 2025 and it didn’t have a policy document, it was just a 1 page document showing what is covered as attached on my emails. How can 1 policy number have 2 different commencement dates? You are de*****ing your customers in signing then you go and draft different policies and then claiming to have emailed it. This is not going to end here, I will take this further. I don’t know what to call this that you are doing.
TM
Tumelo M's update27 Jan 2026, 10:05
Reviewer Update
I have referred to my emails and I don’t have the said email you are claiming to have sent me on the 28 November 2025. And again, the email you are claiming to have sent me has a document with commencement date of 27 November 2025 and the document I received on my email has a commencement date of the 21 November 2025. Bear in mind that the same policy number has 2 commencement dates. This shows that you *****ulently claim that you sent a document that you didn’t. The document that I signed was on the 21 November 2025 and it didn’t have a policy document, it was just a 1 page document showing what is covered as attached on my emails. How can 1 policy number have 2 different commencement dates? You are de*****ing your customers in signing then you go and draft different policies and then claiming to have emailed it. This is not going to end here, I will take this further. I don’t know what to call this that you are doing.