Motorite Administrators allocating 2 different commencement dates on 1 policy

I took a vehicle warranty policy with Motorite on 21 November 2025 and I was , issued with a 1 page document that shows that the car is covered for engine, turbo, cam belt etc, with the commencement date showing 21 November 2025. I was then emailed another lengthy document on the 27 November 2025 which included the 1 page document and another long document which includes what is covered and what is not covered. Both documents have the same policy number. MOTORITE is ****ming people, when you initially sign with them, they don't show or provide you with all details of the policy. Then a week later, they email you a different detailed document and one does not go through emails all the time. What MOTORITE is doing is very wrong. You only realize that MOTORITE is of no use when it is time to claim. When it is time to claim, they refer you to the document that they emailed and not the document you initially signed when taking out the policy. Who goes through the emails on a daily basis? MOTORITE is a ****ming company. I wouldn't recommend people to sign with MOTORITE