AvdB
Adriaan van den Berg
1 reviews | Active since Mar 2023
20 Mar 2023, 13:26
Motorite Administrators
Recently bought a car and financed it through Wesbank. And they recommend Motorite for a service plan for my car. Bought a service plan through them in cash and after having booked my car in for a service, found out after 1 and a half Months after buying the plan. They still have not even loaded me on the system! After 5days of calling trying to sort it out. Issue has still not been resolved. Very disappointed.
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Replies (2)
Motorite Administrators's replyOfficial
20 Mar 2023, 13:39Dear Sir,
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
TIA Reference / Case Number: ***2
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
TIA Reference / Case Number: ***2
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply20 Mar 2023, 13:39
Official
Dear Sir,
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
TIA Reference / Case Number: ***2
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
TIA Reference / Case Number: ***2
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
22 Mar 2023, 15:58Dear Sir, With reference to your complaint logged with Motorite on the 20/03/2023, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply22 Mar 2023, 15:58
Official
Dear Sir, With reference to your complaint logged with Motorite on the 20/03/2023, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division