MOTORITE

I would like to report a nightmare experience we have been having with "Motorite" insurance. My husband took out a warranty plan with motorite in 2018 for our car. Since than we have been paying our premiums and have not had to claim since last year. However, since last year in dealing withe motorite we have had a nightmare of an experience.Whereby they refuse to pay for any service claims. They will look for every loop hole and if none is found < e.g. as it was the case last year they resorted to paying only 20% which is usually a small amount to the cost of the services which defeat the purpose why we have an insurance plan to cover our service. They will state reason that do not make sense for one to have even consider the plan and which was not communicated to us when we took the plan. To date, we having the same experience its like we relieving last years nightmare with them accept unfortunately for them we took our car to a very diligent and persistent service dealer , Mercedes Benz Durban. We took our car for a services 3 weeks ago and they have been playing the same cat and mouse games of looking for reasons NOT TO PAY once again. They asked for countless evidence which Mercedes Benz Durban has diligently provided on every occasion. Since thus far, seems they have not find a loop hole they just quite and we are left careless as Mercedes is waiting for their go ahead to proceed with the service. It has been 3 whole weeks to date, we took our car for the service on the 2nd of July, till to date they giving Mercedes Benz Durban the run around after been furnished with all the pictures, diagnostic reports and paper work they requested in the hope to not pay. I am currently very disappointed and still in disbelief that they seem to have no shame in repeating the same stunt once again.

This I found very ********* and appalling and begs the question as to why they still operating as it seems their mission statement is to take individuals premiums and find ways to NEVER PAY. Now they just quite and we left carless as they seem to find ways to not pay or pay as little as they can push. kindly advice if anyone has any idea of how to deal with such companies. I am beyond disappointed and frustrated at this point whilst I await for when ever they have mastered a *****ed plan to cheat us from not paying.