JV
Jacques V
1 reviews | Active since May 2019
03 Dec 2021, 11:00
MOTORITE
Took out a service plan from them for 3 services , used 2 of them with a struggle to get everything paid for the sevice from Ford Sold the car then with 1 remaining service still valid for 1 year They refuse to pay back the balance for the one remaining service
DONT TAKE OUT ANYTHING FROM THEM YOU WILL STRUGGLE , THE WILL NOT PAY EVERYTHING AND ONE SERVICE LEFT ? NOW YOU WILL LOOSE IT
IN THE PAST THEY DID REFUND FOR THE SERVICES I DIDNT USE ON PREVIOUS VEHICLES , NOW THEY COME WITH STORIES
THE MOST RUDE ADMIN THEY HAVE
WILL TAKE THEM TO SMALL COURT CLAIM
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Replies (3)0
Replies (3)
Motorite Administrators's replyOfficial
03 Dec 2021, 11:06Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply03 Dec 2021, 11:06
Official
Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
JV
Jacques V's updateReviewer Update
03 Dec 2021, 11:13SINCE APRIL WHEN I SOLD THE CAR I STRUGGLE WITH YOU
NOW YOU WANT TO SORT IT IN 3 DAYS
YOU ARE A JOKE
NOW YOU WANT TO SORT IT IN 3 DAYS
YOU ARE A JOKE
JV
Jacques V's update03 Dec 2021, 11:13
Reviewer Update
SINCE APRIL WHEN I SOLD THE CAR I STRUGGLE WITH YOU
NOW YOU WANT TO SORT IT IN 3 DAYS
YOU ARE A JOKE
NOW YOU WANT TO SORT IT IN 3 DAYS
YOU ARE A JOKE
Motorite Administrators's replyOfficial
03 Dec 2021, 15:18Dear Sir,
With reference to your complaint logged with MotoVantage on the 03/12/2021, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 03/12/2021, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply03 Dec 2021, 15:18
Official
Dear Sir,
With reference to your complaint logged with MotoVantage on the 03/12/2021, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 03/12/2021, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division