CB
Cassie B
1 reviews | Active since Nov 2013
16 May 2023, 14:44
Motoriite wasted my time
My Renault capture was booked in before 08:00 this morning and authorization requited for a service under my motorplan. It is now 14:40 and no authorization given despite numerous follow ups by the dealership. I drove 89km to get to the dealership and took a day off work. This is extremely disappointing.
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Replies (2)
Motorite Administrators's replyOfficial
16 May 2023, 14:53 Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Policy Number: NDE01743X (***8) TIA Reference / Case Number: ***7 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply16 May 2023, 14:53
Official
Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Policy Number: NDE01743X (***8) TIA Reference / Case Number: ***7 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
17 May 2023, 13:45 Dear Sir, With reference to your complaint logged with Motorite on the 16/05/2023, we have reviewed your complaint and duly noted your comments.
Policy Number: NDE01743X (***8) TIA Reference / Case Number: ***7 Please be advised that we have issued a comprehensive response to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Policy Number: NDE01743X (***8) TIA Reference / Case Number: ***7 Please be advised that we have issued a comprehensive response to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply17 May 2023, 13:45
Official
Dear Sir, With reference to your complaint logged with Motorite on the 16/05/2023, we have reviewed your complaint and duly noted your comments.
Policy Number: NDE01743X (***8) TIA Reference / Case Number: ***7 Please be advised that we have issued a comprehensive response to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Policy Number: NDE01743X (***8) TIA Reference / Case Number: ***7 Please be advised that we have issued a comprehensive response to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division