1 reviews | Active since May 2015
MOTORIDE AND AUTOELEGANCE WANT TO RIP ME OFF
MY HUSBAND BOUGHT A BMW 320I 2009 MODEL CAR LAST YEAR(2014-07-09) AT AUTO ELEGANCE DEALERSHIP,WHICH OBVIOUSLY HAS A WARRANTY AND THEY SAID THE CAR WAS SERVICED,RECENTLY THE CAR STARTED MAKING SUM KIND OF NOISE,SO MY HUSBAND TOOK HIS THE CAR TO BMW CLUB MOTORS FOUNTAINS TO HAVE IT CHECKED THAT WAS ON MONDAY THE 25-05-2015 AND THEY BOOKED THE CAR FOR WEDNESDAY DAT WAS YESTERDAY,HE TOOK THE CAR ALONG WITH HIS POLICY NUMBER FROM MOTORITE,HE LEFT THE CAR THERE BY BMW AND WHEN THE BMW PEOPLE ASSESSED THE CAR THEY FOUND SO MANY THINGS WRONG WITH THE CAR,THEY THEN SENT MOTORITE THE QUOTATION FOR THE REPAIRS,MOTORITE THEN CALLED MY HUSBAND SAYING THEY WANT THE SERVICE HISTORY FOR THE CAR, MY HUSBAND TOLD THEM HE DOESN'T HAVE THEM AS THE DEALERSHIP NEVER GAVE THEM TO HIM, WE CALLED THE DEALERSHIP AND THEY GIVING US THE RUN AROUND,CALLED MOTORITE AGAIN TO ASK HOW COME THEY DONT HAVE THE SERVICES HISTORY BUT THEY WHERE ABLE TO DETERMINE WHICH BENEFIT THEY HAVE GIVEN TO CAR MY HUSBAND BOUGHT. WE HAVE NEVER SERVICED THE CAR SINCE WE BOUGHT IT AS WE WERE TOLD BY THE DEALERSHIP TO SERVICE IT @12OKM. NOW AT CLUB MOTORS THEY TELL US THE CAR HAS NEVER BEEN SERVICED EVER.ITS A USED CAR PLEASE HELP
Dear Madam,
Motorite has reviewed your complaint and noted your comments. Part of the claims administration process is to obtain the vehicles service record in order to validate the status of the mechanical breakdown warranty. It is a condition of the policy that the vehicle has to be serviced and maintained in accordance with the manufacturers specifications. Unfortunately - Motorite cannot comment on the details surrounding the sale and the discussion of the vehicles service record or when the next service would be due. The benefit category that the vehicle falls into is dependent on the age and kilometre reading of the vehicle at point of sale. Please note that our claims department has been in contact with the repairer to try an obtain the service record from the BMW dealer system and a copy of the key reader printout to ascertain if the vehicles service record is in-line. The relevant feedback will be provided to the parties concerned.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Madam,
Motorite has reviewed your complaint and noted your comments. Part of the claims administration process is to obtain the vehicles service record in order to validate the status of the mechanical breakdown warranty. It is a condition of the policy that the vehicle has to be serviced and maintained in accordance with the manufacturers specifications. Unfortunately - Motorite cannot comment on the details surrounding the sale and the discussion of the vehicles service record or when the next service would be due. The benefit category that the vehicle falls into is dependent on the age and kilometre reading of the vehicle at point of sale. Please note that our claims department has been in contact with the repairer to try an obtain the service record from the BMW dealer system and a copy of the key reader printout to ascertain if the vehicles service record is in-line. The relevant feedback will be provided to the parties concerned.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***