TM
Tolomane M
1 reviews | Active since Apr 2023
14 Apr 2023, 11:37
Motor Ride Tyres
I had them under insurance with Hollard, for tyres. I wanted to claim and they rejected my claim, stating that tyre treads were below 1mm. I would like to be refunded my installments as I have not been received what my money is worth. After the rejection letter they still deducted an installment. I've already written to Hellopeter @ Wesbank and instead of them contacting me, they contacted my bank with the rejection letter. I have also requested the bank to appeal that. Please help me.
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Motorite Administrators's replyOfficial
14 Apr 2023, 11:44Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. The complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: NDK46352H (***0)TIA Reference/Case Number: ***0 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply14 Apr 2023, 11:44
Official
Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. The complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: NDK46352H (***0)TIA Reference/Case Number: ***0 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
14 Apr 2023, 16:14Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Motorite Administrators's reply14 Apr 2023, 16:14
Official
Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division