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Sashika S

1 reviews | Active since Dec 2019

28 Jul 2022, 16:51

Mission to get a hold of them

Waiting for the past three weeks for them to return my multiple calls and emails. Pathetic service

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Replies (2)
Motorite Administrators
Motorite Administrators's reply29 Jul 2022, 08:06
Official
 Dear Madam, 
 
MotoVantage acknowledges receipt of your complaint, your communication is important to us. 
 
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. 
 
Your Policy Number:                       TS*** (***3) 
TIA Reference / Case Number:      ***6 
 
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. 
 
Thank you for your cooperation and patience herein. 
Kind Regards, 

Risk Management Complaints Division
Motorite Administrators
Motorite Administrators's reply29 Jul 2022, 13:18
Official
Dear Madam, 
 
Thank you for allowing us the opportunity of investigating your complaint. 
 
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. 
 
We trust that the outcome meets your satisfaction. 
 
Should you have further queries – please do not hesitate to contact us. 
 
Kind regards,

Risk Management Complaints Division