1 reviews | Active since Mar 2009
Misleading service
I bought a second hand car in April 2015, the car is still under warranty and had about 58000Km on the clock, two of the service carried out were late from the previous owner not me, I serviced the car at 60000km. I took out a full maintance plan with Motorite for a peace of mind. my clutch failed recently and took the car to the dealership and Motorite rejected my claim because of the late services carried out by the previous owner. Even though the clutch has nothing to do with service history.<br> I believe Motorite is out there just to ***** people money hoping we don't claim because when it's time to pay they look for any loop hole just to get out of it. If you reading this because you want to take a policy with them run now and save your self stress.
Dear Sir,
Motorite has reviewed your complaint and noted your comments. The nature of this sale was handled telephonically by an independent company. At point of sale you confirmed that the vehicle had a full and up to date service record - not providing any details of the 2 late services done prior to inception of the plan. This is considered to be material information in which to qualify your vehicle for a full maintenance plan. Unfortunately the service record of the vehicles goes with the vehicle and not the owner of the vehicle as the risk is carried on the vehicle. Due to the fact that there were late services carried out prior to the inception of this plan - your vehicle therefore did not qualify for this plan. In view of this - Motorite will be cancelling your plan whereby a full refund will apply. All our rights remain reserved.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
Motorite has reviewed your complaint and noted your comments. The nature of this sale was handled telephonically by an independent company. At point of sale you confirmed that the vehicle had a full and up to date service record - not providing any details of the 2 late services done prior to inception of the plan. This is considered to be material information in which to qualify your vehicle for a full maintenance plan. Unfortunately the service record of the vehicles goes with the vehicle and not the owner of the vehicle as the risk is carried on the vehicle. Due to the fact that there were late services carried out prior to the inception of this plan - your vehicle therefore did not qualify for this plan. In view of this - Motorite will be cancelling your plan whereby a full refund will apply. All our rights remain reserved.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***