YJ
Yolanda J
1 reviews | Active since Oct 2017
18 Aug 2026, 13:21
Misleading and Deceptive Representation from Motorite
Took my car in for service for the 750000 and the dealer was told that my warranty expired at 60000km which is not what I agreed with them… They have been deducting money from my account since the time I started paying for my car next thing they telling me that that my contract was to run concurrently with the dealers warranty and what I agreed with them was to pay for my 75000 and 90000km services after the dealers warranty had expired now they giving me a run around…. My question is why would I agree on paying for something I was automatically get from the dealer
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Replies (2)
Motorite Administrators's replyOfficial
18 Aug 2026, 15:57Hello Yolanda J,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply18 Aug 2026, 15:57
Official
Hello Yolanda J,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
24 Aug 2026, 13:21Dear Yolanda J, With reference to your complaint logged with us, kindly note that we shared a response concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply24 Aug 2026, 13:21
Official
Dear Yolanda J, With reference to your complaint logged with us, kindly note that we shared a response concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division