dS
david S
1 reviews | Active since Sept 2015
30 Sept 2015, 11:27
Misleading
I bought a low mileage VW Amorock a year ago and took out a 2 year wararanty so i would be covered if there were any breakdown in the engine parts. In the contract it stated that the cooling system had unlimited cover. It also stated the parts of the cooling system that were covered eg, water pump, radiator, welsh plugs, thermostat, thermo switch, viscous fan and radiator cooling fan, heater radiator. As a man off the street this tells me my cooling system is covered. But no they don't tell you that the ERG cooler is not covered. What is an ERG cooler? This is totally misleading and ********* on the behalf of Motorite and the agent who sold the policy, Reeds delta N1 city. I will be going to the media.
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Motorite Administrators's replyOfficial
02 Oct 2015, 10:50Hello flagstaff,
Dear Sir,
Motorite has reviewed your complaint and noted your comments. Please note that Motorite only act as the appointed claims administrator in this instance and are under obligation to administer all claims in accordance with the insurers policy terms and conditions. Regrettably the ERG cooler does not fall in ambit of the policy as your policy specifically lists all the components that are covered under the cooling system benefit. Hence the reason for the rejection. Motorite cannot comment on what was explained to you at point of sale as we were not present - however it also a responsibility of the policy holder to ensure that he is fully aware of the cover provided before and after acceptance. The policy is clear in terms of what it covers - therefore cannot be misleading. Motorite remains of the opinion that your claim was administered correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
Motorite has reviewed your complaint and noted your comments. Please note that Motorite only act as the appointed claims administrator in this instance and are under obligation to administer all claims in accordance with the insurers policy terms and conditions. Regrettably the ERG cooler does not fall in ambit of the policy as your policy specifically lists all the components that are covered under the cooling system benefit. Hence the reason for the rejection. Motorite cannot comment on what was explained to you at point of sale as we were not present - however it also a responsibility of the policy holder to ensure that he is fully aware of the cover provided before and after acceptance. The policy is clear in terms of what it covers - therefore cannot be misleading. Motorite remains of the opinion that your claim was administered correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Motorite Administrators's reply02 Oct 2015, 10:50
Official
Hello flagstaff,
Dear Sir,
Motorite has reviewed your complaint and noted your comments. Please note that Motorite only act as the appointed claims administrator in this instance and are under obligation to administer all claims in accordance with the insurers policy terms and conditions. Regrettably the ERG cooler does not fall in ambit of the policy as your policy specifically lists all the components that are covered under the cooling system benefit. Hence the reason for the rejection. Motorite cannot comment on what was explained to you at point of sale as we were not present - however it also a responsibility of the policy holder to ensure that he is fully aware of the cover provided before and after acceptance. The policy is clear in terms of what it covers - therefore cannot be misleading. Motorite remains of the opinion that your claim was administered correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
Motorite has reviewed your complaint and noted your comments. Please note that Motorite only act as the appointed claims administrator in this instance and are under obligation to administer all claims in accordance with the insurers policy terms and conditions. Regrettably the ERG cooler does not fall in ambit of the policy as your policy specifically lists all the components that are covered under the cooling system benefit. Hence the reason for the rejection. Motorite cannot comment on what was explained to you at point of sale as we were not present - however it also a responsibility of the policy holder to ensure that he is fully aware of the cover provided before and after acceptance. The policy is clear in terms of what it covers - therefore cannot be misleading. Motorite remains of the opinion that your claim was administered correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***