RL
Ruwaida L
1 reviews | Active since Aug 2014
27 Jul 2022, 21:37
Malefani Mphosi no response and couldn’t give a damn
I sent my car to VW yesterday on the 26 July, VW sent Motorite a quote for repairs for the conlinks, Motorite asked for photos and some more info which VW provided them with, they still have not approved the quote, I emailed Malefane Mphosi to ask him what the hold up is as I am stranded without a car now, taking into account that VW still has to order the parts which will take another two days, no response from him at all to myself or to VW, they are quick to sell you the insurance and promise quick turnaround times but when it comes to approving claims then they will stall and find every excuse to stall and probably look for reasons not to pay.
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Replies (2)
Motorite Administrators's replyOfficial
28 Jul 2022, 08:17Dear Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: NRF22474J (***3) - T610262
TIA Reference / Case Number: ***0
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply28 Jul 2022, 08:17
Official
Dear Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: NRF22474J (***3) - T610262
TIA Reference / Case Number: ***0
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
28 Jul 2022, 16:19Dear Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
Motorite Administrators's reply28 Jul 2022, 16:19
Official
Dear Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division