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Mothusi D

1 reviews | Active since Apr 2021

28 Apr 2021, 17:24

Maintenance policy that is active however I can't use it

I took my car for repair today 28/04/2021 and to my surprise the dealership called me to say that my policy has been cancelled with Motorite. How pathetic is that? I called and emailed Motorite on the 15/04/2021 to clarify this and after they took me from pillar to post they then confirmed that the maintenance policy is still active, Only the service plan that I had with them a while ago has expired has been cancelled. I pay this maintenance every single month but I could not get what i am paying for today. I only received a shocking service. I mean the policy is active but I can't use it... This is so disappointing. I am so hurt to the core as a client that is paying his services.

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Replies (5)
Motorite Administrators
Motorite Administrators's reply29 Apr 2021, 08:00
Official
Dear Sir,  We acknowledge receipt of your complaint received at our offices and duly noted your comments. 
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.  Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division 
Motorite Administrators
Motorite Administrators's reply29 Apr 2021, 09:16
Official
Dear Sir,  This serves to confirm that we have reviewed the merits of your Hello Peter complaint received on the 28/04/2021.  After a thorough review of your case, we established that the Service Plan (RTS30689J/***) for your Volkswagen Polo 2016 is cancelled, However the Maintenance Plan (RTS30689J/***1) for your Volkswagen Polo 2016 is in pending cancellation status.  The reason provided was that the cancellation came directly from WesBank as per your request.  We have however sent a request to WesBank advising not to proceed with the cancellation as per your request due to a claim pending.  Please note that we have marked this as urgent and still pending feedback thereof.  Should you require any further details, please contact the Risk Management Complaints Division.  Kind Regards, 

 Risk Management Complaints Division 
MD
Mothusi D's update29 Apr 2021, 11:55
Reviewer Update
Good day.
Thank you for your prompt feedback.
However I have never and I mean never request or instructed Westbank to cancell this policy... This is absurd from the Westbank team. I am so disappointed about this. Really disappointed.
Please I really need to take my car back for repair, so they better speed up to rectify their mess that they have coursed.
Looking forward hearing from you as a matter of urgency.
Regards
Mothusi Dibakwe
Motorite Administrators
Motorite Administrators's reply03 May 2021, 11:36
Official
Dear Sir,

I am pleased to inform you that your service plan has been reinstated.  Kind Regards, 

 Risk Management Complaints Division 
MD
Mothusi D's update03 May 2021, 14:22
Reviewer Update
Good day.

Thank you so much for helping in this regard, much appreciated