zN
zama N
1 reviews | Active since Apr 2014
18 Oct 2016, 16:53
Maintenance plan cannot be extended
<p>I had my car for 5 years now, and had it from brand new. phoned in wanting to extend my maintenance plan and take my car in for a service.</p> <p>I was then told since I didnt take my car in for service for the 75km I wont be able to take up maintenance but can renew for service. even when I explained that my car was in it first accident in the 5 years and car was booked in from the 11th July 2016 and came back on the 7th October 2016. and my service needed to happen on the 3rd October 2016.</p> <p>I was asked to get information of this as proof and got my insurance to send me info and forwarded it back to them. why am I being punished for this.</p> <p>I was then asked to take my car to Honda and get a certificate which would cost me R700. I am a pensioner and dont have such money where Im still required to pay for my service.</p> <p>can someone clarify this issue I am faced with </p>
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Replies (3)
Motorite Administrators's replyOfficial
19 Oct 2016, 08:13Dear Sir/Madam,
Motorite acknowledges receipt of your complaint.
Your complaint is currently being investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for co-operation and patience herein.
Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Best regards,
Motorite Administrators's reply19 Oct 2016, 08:13
Official
Dear Sir/Madam,
Motorite acknowledges receipt of your complaint.
Your complaint is currently being investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for co-operation and patience herein.
Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Best regards,
Motorite Administrators's replyOfficial
19 Oct 2016, 14:14Dear Sir,
Thank you for your patience in allowing Motorite to investigate your complaint.
It is important to note that it is a pre-requisite for a vehicle to have a full and up to date service record as per the manufacturers specifications in order to qualify for a maintenance plan and in your instance to take out an extended plan. Furthermore, considering that your vehicle was involved in an accident – we are within our rights to ascertain whether or not the vehicle has been adequately repaired in line with Honda’s standards prior to accepting this vehicle on cover. Due to the risk implications involved, if the aforementioned information cannot be provided, regrettably your vehicle would then not qualify for an extended maintenance plan.
Should you wish to enquire about other products that are available, you may contact The Engine Room directly on ***for further enquiries.
Kind Regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Best regards,
Motorite Administrators's reply19 Oct 2016, 14:14
Official
Dear Sir,
Thank you for your patience in allowing Motorite to investigate your complaint.
It is important to note that it is a pre-requisite for a vehicle to have a full and up to date service record as per the manufacturers specifications in order to qualify for a maintenance plan and in your instance to take out an extended plan. Furthermore, considering that your vehicle was involved in an accident – we are within our rights to ascertain whether or not the vehicle has been adequately repaired in line with Honda’s standards prior to accepting this vehicle on cover. Due to the risk implications involved, if the aforementioned information cannot be provided, regrettably your vehicle would then not qualify for an extended maintenance plan.
Should you wish to enquire about other products that are available, you may contact The Engine Room directly on ***for further enquiries.
Kind Regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Best regards,
zN
zama N's updateReviewer Update
24 Oct 2016, 10:46Noted that you can not grant me extended cover for my vehicle. but failing to understand why am I not able to do my final service, because I have sent relevant documentation that shows how long my car has been in repairs.
zN
zama N's update24 Oct 2016, 10:46
Reviewer Update
Noted that you can not grant me extended cover for my vehicle. but failing to understand why am I not able to do my final service, because I have sent relevant documentation that shows how long my car has been in repairs.