Maintainance Service Plan Cancellation

I sent a request to Wesbank around 17/07/2018 for my policy (Vehicle Warrant plan and Service plan to be cancelled) and I was promised that the process only takes 30 days, I waited until last week the 4th/10/2018 to get vehicle warrant plan cancelled. When I make a follow up today (08/10/2018) on Service maintenance plan cancellation, Motorite customer service agents are telling me that my policy is still active, I should request a cancellation on my policy, yet (Vehicle Service dealership) submitted a claim for my vehicle service and Motorite agent told them that I have cancelled the policy, and I had to pay the money out of my pocket (R5117), but today I am being told that policy I have requested to be cancel by the 17/07/2018 is still active.

I am now begging this matter to be resolved because it really work on my nerves,