lairs and lairs and lairs

i have taken a service plan for my car a month ago .i took my car to day for service they claim that wesbank asked them to cancell my policy i phoned wesbank. they told me nothing the policy is active i phoned them again a guy called tebogo said he will email me the proof from wesbank but when i phone again the lady i spoke to said there is no email that she can send me proofing that i asked for the cancellation. they did not even phone me and ask if i was cancelling now that they must pay for my service its a story after story, i wish i knew about them before hand.