KP
Kim P
1 reviews | Active since Mar 2021
24 Mar 2021, 12:54
*** SERVICE FROM MOTORITE
I bought my car a year ago to date. This morning I took my car in for a minor service. About an hour later, I get a from the service center saying that according to Motorite, I only have an extended warranty. After sending through all policies they confirmed I have a service plan. Today, a year later I get an sms stating the confirmation of my service plan. The service center now cannot start working on my car as Motorite now needs to authorise the service. I have called them up to 9 times, and with every call I am being put through to the claims department. There is no answer to the claims department, every call I am on hold for up t0 12 minutes, listening to that pathetic music. Even as I am typing this I am on hold. This service is disgusting. I dropped my car at 7.30am It is now 13:00pm, what is going to happen if Motorite doesnt authorize my service?? Why the hell was my plan not activated and only done after a ****ing year! Why is there no contact anywhere. What have I been paying for over the last year?????? I need answers!
P.S. I am still on hold, its now been 16minutes
Helpful (0)
Replies (5)0
Replies (5)
Motorite Administrators's replyOfficial
24 Mar 2021, 13:07Dear Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply24 Mar 2021, 13:07
Official
Dear Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
KP
Kim P's updateReviewer Update
24 Mar 2021, 13:13I need an urgent and active response. My car is at Reeds N1 city and has not been touched. I have things to do this evening. I have a 3 year old daughter that needs to be picked up. And Motorite is not authorizing the service.
I want a phone call with confirmation of authorization.
I'm taking further action on this matter.
I want a phone call with confirmation of authorization.
I'm taking further action on this matter.
KP
Kim P's update24 Mar 2021, 13:13
Reviewer Update
I need an urgent and active response. My car is at Reeds N1 city and has not been touched. I have things to do this evening. I have a 3 year old daughter that needs to be picked up. And Motorite is not authorizing the service.
I want a phone call with confirmation of authorization.
I'm taking further action on this matter.
I want a phone call with confirmation of authorization.
I'm taking further action on this matter.
Motorite Administrators's replyOfficial
24 Mar 2021, 13:39Dear Madam,
Please note that the claim in contention has duly been authorised. The repairer was contacted and telephonic approval given to go ahead with the vehicles 135 000 km service.
The authorisation letter thereof will be sent during the course of the day.
We sincerely apologize for any frustration and inconvenience that this may have caused in this regard.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Please note that the claim in contention has duly been authorised. The repairer was contacted and telephonic approval given to go ahead with the vehicles 135 000 km service.
The authorisation letter thereof will be sent during the course of the day.
We sincerely apologize for any frustration and inconvenience that this may have caused in this regard.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply24 Mar 2021, 13:39
Official
Dear Madam,
Please note that the claim in contention has duly been authorised. The repairer was contacted and telephonic approval given to go ahead with the vehicles 135 000 km service.
The authorisation letter thereof will be sent during the course of the day.
We sincerely apologize for any frustration and inconvenience that this may have caused in this regard.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Please note that the claim in contention has duly been authorised. The repairer was contacted and telephonic approval given to go ahead with the vehicles 135 000 km service.
The authorisation letter thereof will be sent during the course of the day.
We sincerely apologize for any frustration and inconvenience that this may have caused in this regard.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
KP
Kim P's updateReviewer Update
24 Mar 2021, 14:28It is sad that action is only app**** when it escalates to this type of platform
I am still disgusted with the service throughout. The fact that you only sent the confirmation of service plan sms today. After a year. And when Reeds called you just said there was no service plan only an extended warranty. Without doing any proper checks. You had to be chased to have it looked into
I am still disgusted with the service throughout. The fact that you only sent the confirmation of service plan sms today. After a year. And when Reeds called you just said there was no service plan only an extended warranty. Without doing any proper checks. You had to be chased to have it looked into
KP
Kim P's update24 Mar 2021, 14:28
Reviewer Update
It is sad that action is only app**** when it escalates to this type of platform
I am still disgusted with the service throughout. The fact that you only sent the confirmation of service plan sms today. After a year. And when Reeds called you just said there was no service plan only an extended warranty. Without doing any proper checks. You had to be chased to have it looked into
I am still disgusted with the service throughout. The fact that you only sent the confirmation of service plan sms today. After a year. And when Reeds called you just said there was no service plan only an extended warranty. Without doing any proper checks. You had to be chased to have it looked into
Motorite Administrators's replyOfficial
24 Mar 2021, 14:58Dear Madam,
I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. It will help us improve our operations and services.
As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. It will help us improve our operations and services.
As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply24 Mar 2021, 14:58
Official
Dear Madam,
I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. It will help us improve our operations and services.
As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. It will help us improve our operations and services.
As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinized and will be addressed internally.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division