WN
Winnie N

1 reviews | Active since May 2022

18 May 2022, 14:00

Issues regarding warranty with Motorite

I bought a used 2012 Hyundai elentra gls car at Nellas dealership in Pretoria rd, Kempton Park,that was last year August 2021, after signing the documents i took the car ,now I having problems with the car.I called them they said I must take the car to Bosch since the car its still under warranty, now Bosch contacted their Motorite insurance to claim.Bosch diagnosed the car , they required R19 000 to fix the car, Motorite aproved R7 000 they say I must pay R12 000. , this unacceptable since the cat is under warranty.This has caused me lot of stress and i am very frustrated,i tried calling them several times with no sucesss,i have done all within my means to sort this issues out but hellopeter is my last option.

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Replies (2)
Motorite Administrators
Motorite Administrators's reply18 May 2022, 14:15
Official
Dear Sir/Madam,  MotoVantage acknowledges receipt of your complaint, your communication is important to us.  Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number:                                 OFEPW19962 (***0) - T578189TIA Reference/Case Number:                 ***9 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.  Thank you for your cooperation and patience herein.  Kind Regards,  Risk Management Complaints Division
Motorite Administrators
Motorite Administrators's reply18 May 2022, 16:35
Official
Dear Madam,  Thank you for allowing us the opportunity of investigating your complaint.  Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.  We trust that the outcome meets your satisfaction.  Should you have further queries – please do not hesitate to contact us.  Kind regards,

Risk Management Complaints Division