LT
Lizia T
1 reviews | Active since May 2022
20 Jul 2022, 12:49
Incompetence at Motorite
I cancelled my motorite insurance policy on the 13th of May,and received a confirmation letter that the policy was cancelled effective from 31 May 2022.I am suppose to receive a refund from them,but after 2 months nothing has happened yet.When i queried it today,i was informed that i did not cancel the policy,and this after i received a confirmation letter of cancellation from THEM?Total incompetence seems to be at the order of the day at Motorite.
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Replies (2)
Motorite Administrators's replyOfficial
20 Jul 2022, 13:00Dear Madam, MotoVantage acknowledges receipt of your Hellopeter complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: ZAMAHE*** (***6)TIA Reference / Case Number: ***2 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply20 Jul 2022, 13:00
Official
Dear Madam, MotoVantage acknowledges receipt of your Hellopeter complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: ZAMAHE*** (***6)TIA Reference / Case Number: ***2 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
21 Jul 2022, 12:21Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply21 Jul 2022, 12:21
Official
Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division